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Emergency medical claims:
Please tell us immediately about any serious illness
or accident abroad where you have to go into hospital or you may
have to return home early or extend your stay because of any illness
or injury.
You can call our claims service which is run by
Mondial Assistance, 24 hours a day, 7 days a week. You should also
tell us if you are likely to run up medical fees over £250.
Use the appropriate international dialling code followed by:
| Phone: |
+44 20 8603 9929 |
| Fax: |
+44 20 8603 0204 |
Please see the appropriate policy document for
the relevant information (click here
to download them).
You can use this service outside the United Kingdom
during your journey. Below we have set out some of the ways in which
our service can help.
• Repatriation - If our
doctor thinks it would be better to bring you back to the United
Kingdom, normally you will be transferred by regular airline or
road ambulance. Where medically necessary in very serious or urgent
cases, we will use an air ambulance. We will consult the treating
doctor and our doctor first. If you need to go home early, the doctor must
provide a certificate confirming that you are fit to travel. Without
this the airline can refuse to carry any sick or injured person.
• Confirmation of payment
- We will contact hospitals or doctors abroad and guarantee to pay
their fees. We will pay any expenses you have to pay for the above
facilities up to the limits shown in this policy. This service will
be governed by the same conditions and exclusions that appear in
the policy.
You can contact us at any time day or night. You
will be answered by one of our experienced assistance co-ordinators
who you should give all relevant information to. Please make sure
you have details of your policy before you phone.
If you claim for a minor illness or accident,
you should pay the costs and reclaim the money from us.
Other claims:
To claim, phone the United Kingdom international
code followed by +44 (0)20 8603 9958 (between 10am and 4pm Monday
to Friday) and ask for a claim form or write to:
Mondial Assistance (UK)Limited,
Travel Claims Department,
102 George Street,
Croydon
CR9 1AJ
England.
You should fill in the form and send it to us as
soon as possible with all the information and documents we ask for.
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